Return& Exchange Policy

SouthPacificSurfShop.com strives to provide our customers a hassle-free return and exchange policy. We understand that certain items purchased by our customers may not satisfy their needs. Whether it’s due to an incorrect size, unappealing appearance and feel of the material, or an defective item, SPSS entitles our customers to return the item(s) with its ORIGINAL RECEIPT within 5 - 7 days from its ORIGINAL, UNUSED CONDITION to receive a full refund and exchange. NO RETURNS OR EXCHANGE WILL BE ACCEPTED AFTER HE SEVENTH DAY! NO EXCEPTION!.

Term and Conditions:

Any product(s) that are being sent back for a return or exchange are required to fill out the return and exchange form. The original sales receipt and the return & exchange form must also be included in the package. All items that are being sent back for a return or exchange must be in its original packaging, unused condition, and all tags must be attached to it.

Return packages that are being sent to SPSS for an exchange order will only be valid for equal value or more. (SPSS will automatically send back your return or exchange package if it has been more than seven days, a suspicion that it has been washed, abusively worn, stained, have a cologne, foul, laundry detergent, and perfume smell. No Exception!)

To avoid having your package sent back; please ensure that our Terms and Conditions requirements are all met! (Please keep in mind that items that are being packaged and shipped are heavily inspected prior to shipping) In the event that a defective or an incorrect item has been shipped, SPSS will reimburse the cost for shipping.

SPSS does not cover the shipping expense for any return and exchange packages that are being sent back to us. However, the shipping cost to send back the exchange packages to our customers will be covered by SPSS. (This only applies to USA exchange orders.) No refunds on shipping!

Information for Completing a Return

· Fill out the return and exchange form and attach it along with the package. · Call or send us an e-mail regarding that a return would be made. · Mail it to the returned address that is found below. · Once we have received your package, we will review your form and credit your account by granting you a refund. · Once these steps have been accomplish, we will contact you regarding that the return has been process and a refund should be credited to your account within 2 business days.

Information for Completing an Exchange

· Fill out the return and exchange form and attach it along with the original package and mail it to the address below. · Call and inform us that a new exchange order would like to be made. Or, you may also log onto our site and place an exchange order. · Once these steps have been accomplish, we will contact you regarding that your exchange order has been process and will be ready to be shipped.

Information for completing a Defective or Incorrect Merchandise

· Fill out the return and exchange form and attach it along with the original package and mail it to the address below. · You may call or send us an e-mail regarding that you had receive a defective or incorrect item(s). · We will exchange or refund your account along with the shipping expense. · If the primary product(s) that we had shipped was defective or incorrect, we are held responsible for reimbursing your next order with free shipping.

Note: It will take 5 to 10 business days to process your return or exchange. Credit Card adjustments will be process within 2 business days.

All Returns and Exchange Must Be Sent to:

SouthPacificSurfShop.com
Attn: Return & Exchange
P.O. Box 743
Bonita, CA 91908


Shipping Information

Shipping Carriers

Orders placed within the continental United States will be sent via UPS ground service (domestic). Orders placed within Alaska, Hawaii, and the U.S Territories will be sent via USPS priority or express mail. Addresses with P.O. Box or APO/FPO will also be sent USPS.

Length of Shipping

Depending on the destination, orders placed within the West Coast Region will take up to 2 - 3 business days. Orders placed within the East Coast region will take up to 3 - 5 business days. Orders that are being sent to Alaska, Hawaii usually takes up to 4 - 5 days. Orders placed within the U.S Territories and APO/FPO will take up to 4 - 7 business days with USPS Priority Mail and 2 to 4 business days with USPS Express Mail.

Sales Tax

California residents are required a sales tax charge of 8.75%

Method of Payment

Payments can be made by Visa, MasterCard, American Express, Discover, and PayPal.